Privacy Policy

Last updated: 8 October 2026

This policy explains how Hubnotch Solutions ("we", "us") handles personal data when you use Business Hub at https://business.hubnotchsolutions.com (the "Service"). If you have questions, email hubnotch2@gmail.com.

1. Who is responsible

Hubnotch Solutions, SB-46, Office No. 1, Sector X5, Gulshan-e-Maymar, Karachi, Pakistan, operates the Service and is responsible for the personal data of our account holders. For the data you enter about your own customers, you decide what is collected and why, and we process it on your behalf to provide the Service.

2. Data we collect

• Account data: your name, email address, password (stored hashed) and, if you add them, passkeys and two-factor authentication settings.
• Business data: business name, logo, address, contact details, tax and registration numbers, bank and payment details, and invoice settings you add to your business profile.
• Your customers' data: names, company names, email addresses, phone numbers, addresses, tax numbers and notes you save, import or receive through client intake, order and storefront links.
• Invoice and catalog data: invoices, line items, products and services, images, orders, client intake requests, recurring schedules and templates.
• Connection credentials: API keys, store credentials and SMTP passwords you enter for data sources and email sending. These are stored encrypted.
• Technical data: session cookies needed to keep you signed in and secure, your IP address and browser details in server logs, and the IP address recorded when a client submits an intake or order form.

3. How we use data

• To provide the Service: creating, storing, generating and sending invoices, and running the workflows you set up.
• To fetch records from the data sources you connect, only when you test a connection, load sample fields or generate an invoice.
• To send invoices and messages you ask us to send by email or WhatsApp.
• To manage your account and plan, keep the Service secure, prevent abuse and fix problems.
• To reply when you contact us or send feedback.

We do not sell personal data and we do not use your customers' data for our own marketing.

4. Service providers

We use trusted providers to run the Service, who process data only as needed to provide their service to us:

• Web hosting and database hosting for the Service.
• Twilio, to deliver WhatsApp messages when you or your plan's features send invoices or confirmations on WhatsApp.
• Email delivery, through our mail provider or the SMTP server you configure.
• The third-party systems you choose to connect, such as your WooCommerce store or another API, which receive our requests for records.

5. Public pages

If you turn on your public storefront, your business name, logo and active products and services are visible to anyone with the link and may appear in search engines. Client intake and order links are private links meant for the person you send them to; they are marked so search engines do not index them.

6. Cookies

We use essential cookies to keep you signed in and to protect forms against cross-site request forgery. Your light or dark theme choice is saved in your browser's local storage. We do not use advertising cookies.

7. Retention and deletion

We keep your data while your account is active. You can delete individual records at any time, and you can delete your account from Settings → Profile, which removes your account together with its business profiles, customers, products, invoices, orders, client intake requests and data sources. Custom invoice templates you designed and feedback you sent us are kept but no longer linked to your account; email us if you want them removed too. Copies in backups and logs are removed as they expire. Some records may be kept longer where the law requires it.

8. Security

We use HTTPS, hashed passwords, encrypted storage for connection credentials and SMTP passwords, and access controls so each account only sees its own data. No system is perfectly secure, so please use a strong password and enable two-factor authentication.

9. Your rights

You can view and update most of your data in the app. You can ask us for a copy of your personal data, or to correct or delete it, by emailing hubnotch2@gmail.com. If you are a customer of one of our users, please contact that business first, as they control your data in their account.

10. Changes

We may update this policy. We will change the date above and, for significant changes, let account holders know by email or in the app.

11. Contact

Hubnotch Solutions
SB-46, Office No. 1, Sector X5, Gulshan-e-Maymar, Karachi, Pakistan
hubnotch2@gmail.com